Customer Issue: Safety sensors were misaligned.
Our Solution: The customer's door reversed each time she tried to close it, and a quickly examination of the safety sensors found that not only were they misaligned, but their wires had detached as well. We reconnected the loose wires and adjusted the photo eyes until they were in complete alignment with each other.
Customer Issue: Opener motor gear broke.
Our Solution: Your motor unit is hard at work day in and day out, so it's only natural for some of its components to break down every once in a while. That's what happened to this customer. We replaced his broken gear with a new one and then adjusted his chain drive too to ensure that the unit was operating optimally.
Customer Issue: Spring broke.
Our Solution: Replacing this type of component can be dangerous, so we took extra precautions while adjusting the new unit's tension. We then showed the customer how to lubricate his new torsion spring and how to test the door's balance in order to know when some additional adjustment may be needed.