The customer’s opener drive line came loose due to defective screws, damaging itself in the process.
We removed the belt drive line and trolley track, decoupling them from the opener and spring system after we removed the broken screws. The trolley system was still in good shape, and serviceable after cleaning and reinstallation. The drive belt itself required replacement, but once we spooled the new one on it worked fine.
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* $29 service call - deducted from the service
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